Troubleshoot my browser issues

You can access Möbius from the following web browsers and operating systems:

BrowserOperating system
Google Chrome™Windows, MacOS, Linux, Android
Firefox™Windows, MacOS
Safari®MacOS, iOS

IMPORTANT: Taking a test in Proctored Browser Mode? Be sure to use Google Chrome™ or Firefox™.

To troubleshoot browser issues

Having trouble with your browser while accessing Möbius (Example — an image isn't displaying or loading correctly)?

Here are some suggestions to help you resolve your browser issues:

  • Make sure your browser is up to date
  • Make sure that Javascript is enabled in your browser
  • Enable third-party cookies (check out Access using an LMS)
  • Clear your browser cache (check out Clear my browser cache)
  • Disable any browser add-ons and extensions

TIP: Still having browser issues while trying to access Möbius? Please contact DigitalEd Support for further assistance.