Permanently delete a user

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User search to permanently delete a user

User roster file to permanently delete a user

Permanently deleting a user means that the user's profile and grades are no longer accessible and can't be restored.

IMPORTANT: Permanently deleting a user from Möbius can't be undone.

NOTE: Only administrators can permanently delete users.

Once a user is permanently deleted:

  • Their profile and grades can't be searched
  • They can't log in to Möbius

NOTE: Deleting a user instead of permanently deleting a user means that their profile and grades can be restored. Check out Delete a user.

Users can be permanently deleted in two ways:

  • With a user search
  • With a user roster file

NOTE: Permanent user deletions can only be performed at the system level from the System User Manager menu.

User search to permanently delete a user

You can perform a system user search to select the user(s) you want to permanently delete from a list of user search results.

NOTE: Users can only be permanently deleted from the search results of a system user search (not a class user search).

To perform a user search to permanently delete a user:

  1. Perform a system user search.

The basic search fields are shown.

TIP: Check out Search for a user for reminders on how to perform a system user search. You can perform an advanced system user search to find previously deleted users that you can then permanently delete. Select the All or Deleted radio button in the User Status field during your advanced system user search to include previously deleted users in your search results.

The fields of an advanced search are shown, and the Deleted radio button next to User Status is highlighted.

Then resume at step 2 of User search to permanently delete a user.

  1. Select the check box(es) of the user(s) in the search results that you want to permanently delete.

In Delete column of the search results table, a checkbox for one of the users is selected.

TIP: Select the Delete column heading check box to select all users in your search results.

In Delete column of the search results table, the checkbox in table heading and all checkboxes for all users are selected.

  1. Click Permanently Delete.

Permanently Delete button is highlighted

  1. Click Confirm Permanent Delete to permanently delete the selected user(s).

IMPORTANT: Permanently deleting a user from Möbius can't be undone once it's been confirmed.

On Permanently Delete Users pane, under the list of users, the Confirm Permanent Delete button is highlighted.

  1. The selected user(s) is(are) permanently deleted and you're returned to the user search screen. A confirmation message is displayed.

Under the basic search fields, the message 1 users were permanently deleted from the system

User roster file to permanently delete a user

You can upload a user roster file that contains a list of users that you want to permanently delete.

NOTE: Login should be the only attribute in the user roster file that you're using to permanently delete users.

A sample text roster file with only 'login' on the first line, and a list of user logins underneath.

To upload a user roster file to permanently delete a user:

  1. Click System User Manager on the System Homepage.

The System User Manager menu is the second menu in the main Möbius navigation on the System Homepage.

  1. Click Remove Users Using Roster.

The Remove Users Using Roster option is fourth in the System User Manager menu

  1. Select the permanently deleted (cannot be restored) radio button in the Roster Column Details pane (selected by default).

Next to Roster Column details heading, Radio button labelled "marked as deleted" is selected.

  1. Use the Select file format drop-down list to select the type of file that your user roster file is saved as.

The file format drop-down list shows the options of comma-separated and tab-separated.

  1. Click Choose File.

The Choose File button is below the select file formt drop-down list.

  1. Navigate to where your user roster file is stored on your computer. Select the file and click Open.

Roster file selected on your computer; Open button is highlighted.

  1. Click Submit.

The Submit button is after the Choose File button.

  1. Review the summary of the users that are going to be permanently deleted in the Will permanently delete pane. Click Delete Roster if you're satisfied with the summary.

The Delete Roster button is at bottom of Roster Delete page under the Will permanently delete table.

NOTE: Users can't be permanently deleted if they're enrolled as an instructor in a class or you don't have the permissions required to permanently delete users. Users that can't be permanently deleted from your user roster file are listed in the Cannot delete pane.

On Roster Delete page, the Cannot delete table is highlighted.

Users from the user roster file that Möbius couldn't find in the database are considered unknown and won't be permanently deleted (Example — perhaps they don't have a Möbius account or there's a typo in the user login that's defined in the user roster file). These users that Möbius considers unknown are listed in the Unknown profiles pane.

On Roster Delete page, the Unknown profiles table is highlighted.

  1. Click OK to confirm the permanent roster deletion.

IMPORTANT: Permanently deleting a user from Möbius can't be undone once it's been confirmed.

Warning "This will permanently delete these profiles from the system." The OK button is highlighted.

  1. A confirmation summary is displayed of the users that were successfully permanently deleted using the user roster file. Click Return to be navigated back to the user search page.

Table of the profiles that were permanently deleted. The Return button is highlighted at bottom of page.

TIP: Click Create CSV to generate record of the permanent deletions that you can save locally to your hard drive.

The Create CSV file button is highlighted at bottom of page, next to the Return button.

 

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