Troubleshoot my log in issues

Are you having trouble logging in to Möbius?

Here are some suggestions to help you successfully log in:

  • Use one of these recommended browsers of to access Möbius:
  • Google Chrome™
  • Firefox™
  • Safari®
  • Enable third-party cookies (check out Access using an LMS)
  • Confirm that you're using the correct user login or email address and password for your Möbius account
  • Confirm that you're using the correct Möbius URL for your organization
  • Double check with your instructor whether you should be accessing Möbius through a Learning Management System or logging in directly to Möbius
  • Log out of Möbius from all of your devices (check out Log out)
  • Accept Möbius's Terms of Use and Privacy Policy

TIP: Be sure to check out the Log in help topic for details and reminders about the different ways to log in to Möbius.

TIP: Having trouble logging in because you forgot your password? Check out Forgot my password to reset your password. Be sure that the email you're using to reset your password is the email that's associated with your Möbius account.

TIP: Still having issues logging in? Open the Möbi chatbot for more information or to contact the support team.